Privacy Policy — arinalive.ph

1. Data Controller Information

arinalive.ph ("arinalive.ph," "we," "us," or "our") is the data controller responsible for the personal information collected from players registered on the arinaliveph.club platform. arinalive.ph is committed to processing your personal data in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

If you have questions or concerns about how arinalive.ph handles your personal data, you may contact our Data Protection Officer at: [email protected].

2. Personal Data We Collect

arinalive.ph collects the following categories of personal data from players and prospective players:

2.1 Identity and Contact Information

• Full legal name (as appearing on a Philippine government-issued ID)
• Date of birth
• Registered mobile number (Philippine format, +63)
• Email address
• Residential address (city and province level, at minimum)
• Government-issued ID type and number (for KYC verification)

2.2 Financial Information

• GCash or PayMaya account number (as applicable)
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where bank transfer is used
• Transaction history: all deposits, withdrawals, and in-platform transfers
• Source of funds declarations where required under anti-money laundering regulations

2.3 Gaming Activity Data

• Game session logs including games played, bet amounts, wins, and losses
• Active and expired bonus records
• Responsible gaming limit settings and self-exclusion status

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 7)

2.5 Communications Data

• Records of live chat conversations with arinalive.ph support staff
• Email correspondence sent to or from arinalive.ph
• Feedback, complaints, and dispute records

3. How We Collect Your Data

arinalive.ph collects personal data through the following means:

• Registration: Information you voluntarily provide when creating your arinalive.ph account.
• KYC verification: Identity documents uploaded in connection with account verification and withdrawal processing.
• Platform use: Data automatically generated when you log in, play games, deposit, or withdraw on arinalive.ph.
• Payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard when you make deposits or request withdrawals.
• Communications: Data you provide when you contact our support team via live chat or email.
• Cookies: Technical data collected via cookies and similar technologies when you visit arinaliveph.club.

4. Legal Basis for Processing

arinalive.ph processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to operate your arinalive.ph account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, anti-money laundering obligations under the AMLA, tax reporting requirements under Philippine law, and NPC data protection obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics that do not override your fundamental rights.
• Consent: Processing for optional marketing communications, which you may withdraw at any time.

5. How We Use Your Personal Data

arinalive.ph uses your personal data for the following specific purposes:

• To create and manage your arinalive.ph player account and verify your identity
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfer
• To deliver the casino games, sports betting, bingo, and other services you access on arinalive.ph
• To administer bonuses, promotions, and loyalty programs in accordance with their respective terms
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct on the platform
• To comply with our PAGCOR regulatory obligations, including the maintenance of gaming transaction logs
• To provide customer support and resolve disputes or complaints you raise with arinalive.ph
• To enforce our responsible gaming commitments, including age verification and self-exclusion monitoring
• To send you service-related communications such as account verification, transaction confirmations, and security alerts
• To send you marketing communications about arinalive.ph promotions and offers, where you have provided consent
• To improve and optimize the arinalive.ph platform based on aggregated, anonymized usage analytics

6. Disclosure of Your Personal Data

arinalive.ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where strictly necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawal requests.
• KYC and identity verification providers: Third-party services engaged to assist with identity document verification during the KYC process.
• Game content providers: Licensed game studios and aggregators whose games are available on arinalive.ph, who may receive session and wagering data for the purpose of game delivery and RNG audit compliance.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law.
• Law enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal order, warrant, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by arinalive.ph, subject to professional confidentiality obligations.

7. Cookies and Tracking Technologies

arinalive.ph uses cookies and similar tracking technologies on arinaliveph.club for the following purposes:

• Essential cookies: Required for the platform to function, including maintaining your login session and preserving your responsible gaming settings.
• Analytics cookies: Used to understand how Filipino players navigate and use arinalive.ph, enabling us to improve page performance, load times, and mobile usability.
• Functional cookies: Used to remember your language preferences and interface settings across sessions.
• Security cookies: Used to detect fraudulent login attempts and protect your arinalive.ph account from unauthorized access.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair core arinalive.ph platform functionality, including the ability to log in and play games.

8. Data Retention

arinalive.ph retains your personal data for as long as your account remains active and for such further periods as are required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the AMLA.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming session logs: Retained for a minimum of three (3) years from the date of each session.
• Support and communications records: Retained for three (3) years from the date of the last communication, or longer if the record relates to an unresolved dispute.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Data Security

arinalive.ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and arinalive.ph servers
• Encryption of sensitive personal data at rest, including financial account details and government ID numbers
• Role-based access controls limiting internal access to personal data to authorized personnel only
• Regular security audits and penetration testing of the arinalive.ph platform
• Automatic session timeout after periods of inactivity to protect your account on shared or unattended devices
• Account lockout after repeated failed login attempts

While arinalive.ph takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. In the unlikely event of a personal data breach affecting your rights and freedoms, arinalive.ph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by arinalive.ph:

• Right to be informed: The right to know what personal data arinalive.ph collects, why it is processed, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to obtain a copy of the personal data arinalive.ph holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected without undue delay.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies.
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used electronic format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe arinalive.ph has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact arinalive.ph at [email protected]. We will respond to verified data subject requests within fifteen (15) business days of receipt.

11. Children and Minors

arinalive.ph does not knowingly collect personal data from individuals under twenty-one (21) years of age. The arinalive.ph platform is strictly prohibited for use by persons under 21, consistent with the minimum age requirement set by PAGCOR for online gambling in the Philippines.

Age verification is performed as part of the KYC process. If arinalive.ph discovers that an account holder is under 21, the account will be suspended immediately, all transactions will be reversed to the extent possible, and the personal data associated with that account will be deleted from our systems in accordance with applicable law.

12. Marketing Communications

With your explicit consent provided during registration or subsequently via your account settings, arinalive.ph may send you marketing communications about promotions, new games, and special offers via SMS to your registered Philippine mobile number or to your registered email address.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your arinalive.ph account settings, or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to continue using the arinalive.ph platform, nor does it affect essential service communications such as account security alerts and transaction confirmations.

13. Third-Party Services

arinalive.ph may integrate third-party services — including payment processors, game providers, and analytics tools — that operate under their own privacy policies. arinalive.ph is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of GCash, PayMaya, and any Philippine bank you use in connection with your arinalive.ph account, as their data practices are governed independently of this Policy.

arinalive.ph does not include external links to third-party websites within its platform. Any reference to third-party payment or service providers is for informational purposes only in connection with arinalive.ph's own services.

14. Amendments to This Policy

arinalive.ph may update this Privacy Policy from time to time to reflect changes in applicable Philippine law, regulatory guidance from the NPC or PAGCOR, or our operational practices. Material amendments will be communicated to registered players via the email address or mobile number on their arinalive.ph account no less than seven (7) days before the amended Policy takes effect, except where immediate amendment is required by law.

The "Last updated" date at the top of this Privacy Policy will be revised upon each update. Your continued use of arinalive.ph following the effective date of any amended Policy constitutes your acknowledgement of the changes.

15. Contact and Data Privacy Complaints

For all data privacy inquiries, access requests, correction requests, or formal complaints regarding arinalive.ph's handling of your personal data, please contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 on the arinalive.ph platform

If you are not satisfied with arinalive.ph's response to your data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on filing a complaint with the NPC is available through Philippine government channels.